Refund & Cancellation Policy

1. Subscription Plans

Health Align (referred to herein as "Health Align", "we", "us", or "our") offers subscription plans to unlock advanced EMR modules, patient history backups, and clinic chamber management toolsets. Subscriptions are billed on a recurring monthly or annual basis.

2. Cancellation Policy

You can cancel your subscription tier plan at any time through your Doctor Portal dashboard settings.

Upon cancellation, your premium access will remain active until the end of the current, pre-paid billing cycle. Once the cycle concludes, your account will revert to the standard basic version, and no further billing attempts will occur.

3. Refund Eligibility & Exceptions

To ensure satisfaction, we offer refund eligibility subject to the following criteria:

• Refund requests must be formally submitted within 7 business days of the initial subscription or renewal transaction date.
• Requests submitted after this 7-day window are ineligible for refunds, but the subscription will remain active until the end of the term.
• Refunds are not granted for partial usage periods or for accounts that have been suspended or deleted due to violations of our Terms of Service.

4. Processing & Support

Approved refund requests are credited back to the original payment source (credit card, bank account, or digital wallet) within 5 to 7 business days, depending on bank processing timelines.

For transaction histories or billing questions, please contact us at:

Health Align Billing Panel
Email: billing@healthalign.in
Helpline: +91 95316 54447